Day Two Conference

THURSDAY 2 December 2021

 

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08:30
Registration, coffee and networking

08:50
Opening remarks from the chair

Ian Hansel
Director
Verge Labs

AI and the customer–how AI is revolutionising customer engagement
09:00
Examining how Australian businesses are using data to predict consumer choices
  • Highlighting the critical advances in machine learning and predictive analytics already increasing customer satisfaction and retention
  • Using depersonalised data to deliver high-level predictions of consumer behaviour
  • Outlining how customer mobility and a non-linear customer journey can guide the targeting of consumers and increase sales and client acquisition

Speaker TBC

09:30
Building a future of human-AI collaboration
  • Examining the most widely adopted AI capabilities today, how effective are they, and what are their limitations?
  • Enhancing your understanding of the meaning of the concept of Human-AI Collaboration mean
  • Discussing the latest research advancements in the Human-AI Collaborative landscape
  • Highlighting how we should be looking at Human-AI Collaboration as the future approach to AI for business applications?

Speaker TBC

10:10
Putting AI to work in the economy
  • Extending the use of AI into new areas to streamline processes and efficiencies
  • Examining how machine learning can increase actionable data enabling clearer and more usable service outcomes for both you and your clients
  • Understanding the importance of ongoing testing and learning when attempting to roll out a new AI based innovation agenda

Angela Kim
Head of Analytics and AI
Teachers Health Fund (ACS top 25 analytics leaders 2020)

10:50
Networking break

11:20
Panel Discussion: The impacts of AI on the customer experience

This session brings together leaders from a variety of client-facing enterprises to discuss the important role AI plays in developing a superior customer-focused business.

Topics to be discussed include:

  • How does content personalisation, using AI, drive predictive analytics and improve your long-term customer retention?
  • Is using machine learning to gain insights into the customers' user behaviour, preferences, and feedback, truly allowing a more customer-focused experience?
  • Matching customers with their next possible sale is one area in which AI-enhanced customer experience management has been a trailblazer. What do you see as the next key area AI will be applied to increase overall customer satisfaction?
  • AI obtains and stores vast amounts of your customer's data. What strategies can be used to ensure the data is used accurately and protected?

Moderator:

Kshira Saagar
Chief Data Officer
Latitude Financial Services (ACS top 25 analytics leaders 2020)

Panellists:

Angela Kim
Head of Analytics and AI
Teachers Health Fund (ACS top 25 analytics leaders 2020)

Damian Madden
Head of Digital Transformation
Pernod Ricard

AI in practice – Insights from across industries

12:10
Using machine learning and data-driven techniques to save on maintenance costs and downtime
  • Examining how AI can allow utilities to inspect more of their pipelines annually while reducing down time and the associated costs
  • Uncovering how data-driven techniques to make intelligent predictions about failures
  • Discussing how AI reduces energy use and operational expenditure while allowing for more efficient use of resources

Bhavika Unnadkat
Head of Data
Momentum Energy

12:40
Lunch and Networking

13:40
Transforming the oil and gas sector through the use of big data and AI
  • Understanding how digital technologies are driving new levels of industry performance
  • Analysing continually accruing data to streamline equipment to reduce breakdowns and increase equipment performance
  • Enhancing data streaming, storing and processing capabilities through big data technology

Angela Lam
Chief Information Officer
Shell Australia

14:10
Partner Presentation
14:40
Afternoon Tea and Networking

15:10
Preparing your workforce for ai integration
  • Gaining insights into what technologies are on the horizon with the potential to cause the most disruption to the traditional workplace model
  • Understand the likely impact of emerging technologies and how you can adapt affected workers to jobs that have long-term resilience to AI introduction
  • Balance social responsibility and business opportunity - learning what technologies to invest in to lower operating costs

Richard George
Director of Data Science
Faethm Pty

15:40
Transforming your company into a data-driven organization
  • Overcoming cultural bias and the misconception data work is a tech-heavy area
  • Getting your whole business to support a data driven journey
  • Building the right ecosystem to support and sustain this cultural change

Jamila Gordon
Chief Executive Officer and Founder
Lumachain (Winner -Australian and New Zealand WAI Innovator of the Year 2021 and Australian and New Zealand WAI AI in Manufacturing)

16:10
Panel Discussion: Addressing the complications in merging IoT and AI and doing so to support decision making with minimal human interference
  • Discussing why IoT needs artificial intelligence to be truly useful
  • What are the key hurdles we need to overcome to bring true AI to the IoT sphere?
  • Where do the most significant possibilities exist for IoT and AI to work together to bring about game-changing transformation?
  • What possible applications could be created from the merging of AI and the blockchain

Moderator:

Ian Hansel
Director
Verge Labs

Panellists:

Fang Chen
Distinguished Professor &Executive Director UTS Data Science & UTS Data Science Institute
University of Technology Sydney (UTS)

Zeeshan Javed
Head of Media Performance and Analytics
Foxtel

Gavin Dietz
Chief Executive Officer
Wattwatchers

16:50
Closing remarks from the chair
17:00
End of Day Two and close of conference