Day Two

WEDNESDAY 16 AUGUST 2017

GO TO DAY ONE REGISTER NOW

08:20
Welcome coffee
08:50
Opening remarks from the chair

Roger Kermode
Chair
Australian Information Industry Association’s Data and Analytics Special Interest Group

BUSINESS APPLICATIONS – AI MEETS SALES, MARKETING & CUSTOMER EXPERIENCE
09:00
Whispering in the ear of billions

Why AI should be viewed as a huge business transformation initiative Leveraging AI & ML techniques for targeted advertising and customer segmentation

Ricky Sutton
Founder
Oovvuu

09:30
What AI can (and can't) do?
  • Analysing the game-changing potential of AI on how we work and live
  • Evaluating the threat of AI on jobs and as catalyst for inequality
  • How will AI change the future of warfare?
  • What risks do we face?

Toby Walsh,
Scientia Professor of AI, UNSW Sydney,
Group Leader, Data61

10:00
Why emotional intelligence is the future of AI
  • How is AI & ML improving customer experience through the use of Chatbots?
  • Why developing a system comprising an emotional intelligence almost indistinguishable from human-to-human interaction is imperative to this evolution
  • What are the main challenges in development and implementation?
  • How can organisations capitalise on the strengths of AI and human beings to seamlessly deliver a great customer experience?

Bronwyn van der Merwe 
Managing Director 
Fjord

10:30
Networking break & showcase viewing
11:00
How AI is transforming marketing
  • How is the rise of AI and bots changing marketing strategy and the role of the marketing professional?
  • Taking predictive actions in market segmentation and targeting to optimise recommendations and generate positive results
  • Benefiting from more data-driven experimentation using ML for speedier decisions and improved KPIs

Tiberio Caetano
Chief Scientist
Ambiata 

Willem Paling
Director of Data, Technology & Optimisation
IAG

11:30
Advanced-analytics meets sales and service
  • How AI transforms business opportunities into reality – from finding prospective clients, carrying out customer specific research and personalising distribution
  • Using real time insights to transform the sales process and increase productivity with the end to end assistance of AI & ML
  • Maximising sales and customer service with the correct mix of products at the optimal price point through advanced analytics

Rajesh Govindan
Head of Finance, Australia & New Zealand
AMP Capital

11:50
Lunch and networking
12:50
Afternoon roundtable sessions

Attendees will have the option of attending 3 of 4 concurrent sessions (25 min per session).

Roundtables are interactively moderated group discussions where delegates get the chance to debate and discover common issues, challenges and solutions. Delegates can select to participate in 3 of the 5 roundtable sessions.


Roundtable 6: How does AI optimise customer experience?

Bernard Wilson
GM - Customer Data Analytics and Commercialisation Loyalty
Woolworths Food Group

Steve Cuda
GM – Customer Direct Programs & Rewards Marketing
Woolworths Food Group


Roundtable 7: E-Sports – AI in sport and beyond

John Young
PhD Candidate
Deep Learning in Sport


Roundtable 8: Three key principles for developing a marketing edge in our age of consumer disruption - and how you can exploit them using AI

James Ward
Managing Director
Insight Data


Roundtable 9: Virtual assistants and customer engagement
Looking at the impacts of virtual assistants in driving the transformation of customer engagement

Aden Hepburn
Managing Director
VML

14:15
Networking break and showcase viewing
TRANSFORMATION & BUSINESS MODEL EVOLUTION – HOW WILL AI CHANGE YOUR INDUSTRY?
14:45
Case study: AI in Financial Services

Kathryn Gulifa
Head of Customer Analytics Innovation
National Australia Bank

15:00
Case study: AI in healthcare

Professor Enrico Coiera
Professor in Medical Informatics
Macquarie University

15:15
Case study: AI in Retail

Bernard Wilson
GM - Customer Data Analytics & Commercialisation Loyalty
Woolworths Food Group

Steve Cuda
GM - Customer Direct Programs & Rewards Marketing
Woolworths Food Group

15:30
Case study: AI in Education

Raphael Nolden
Chief Executive Officer
Osnova

15:45
Case Study: AI in Transportation

Fang Chen
Research Group Manager & Senior Principal Researcher ATP Laboratory
Machine Learning Research Group, NICTA

START-UP SPOTLIGHT
16:00
StartUp spotlight

4 x 8 min presentations featuring AI start-up companies

Natalie Nguyen
Chief Executive Officer
HyperAnna

David Sanderson
Founder and CEO
Nugit

Raphael Nolden
Cofounder and Chief Executive Officer
Osnova

Mark Chatterton
Co-founder
Ingenious AI

16:55
Closing remarks from the chair and drawing of the lucky door prize
17:00
End of Day Two and close of conference